Terms and Conditions

1. Who we are

The Services are provided by Lean 6 Sigma Hub (ABN 83 117 876 899), New South Wales, Australia. Contact: info@lean6sigmahub.com.

"We", "us" and "our" mean Lean 6 Sigma Hub. "You" means the person using the Services.

2. Your account

• You must be at least 18 years old, or have a parent or guardian accept these Terms for you.
• Give us accurate information and keep it up to date.
• You are responsible for your password and for activity under your account. Do not share your login. Tell us straight away if you think it has been misused.
• One account is for one learner. Course access cannot be shared, resold or transferred.

3. Courses, downloads and your licence

When you buy or enrol in a course or download, we grant you a personal, non-exclusive, non-transferable licence to use it for your own learning or internal work. Access lasts for 12 months from purchase unless the course page says otherwise.

You must not copy, record, redistribute, resell, sublicense, publicly display or upload course videos, slides, templates, exam questions or other materials, or use them to train a competing course, without our written permission. Materials sold for trainers, white-label or corporate use (for example PowerPoint materials, video training or kits) are licensed on the terms shown with that product.

4. Prices, payment and delivery

• Prices are shown in Australian dollars (AUD). Prices are not subject to GST. Stripe may show an approximate amount in your local currency at checkout.
• Payments are processed by Stripe on its secure checkout page. We do not see or store your full card number.
• These are one-off purchases, not subscriptions. We do not renew or charge you again automatically.
• Digital products are delivered electronically. Course access is normally activated once payment is confirmed. If you have not received access, contact us.
• We may correct pricing or listing errors before accepting an order.

Refunds and cancellations are covered in our Refund and Cancellation Policy.

5. Exams and assessment rules

• Certification courses end with a final exam. The pass mark is shown on the exam page (currently 80% for our certification courses). You may retake the exam as many times as you need.
• You must complete the required lessons and pass the exam before a certificate is issued.
• Complete exams yourself and from your own knowledge of the course. Do not share, copy, record or sell exam questions or answers, use bots or other people to sit the exam, or tamper with scoring.
• We may void results, withhold or revoke a certificate and suspend access if we reasonably believe these rules have been broken.
• Your attempts, scores and progress are recorded to run the course and issue certificates (see our Privacy Policy).

6. Certificates and verification

Each certificate has a unique code. Anyone with the code can check it on our public verification page, which shows only the name on the certificate, the course title, the code and the issue date. By requesting a certificate you agree to that limited public verification. More detail is in our Certificates and Disclaimer page.

7. Intellectual property

All content in the Services, including videos, text, graphics, logos, templates, exam questions, calculators, the NAVIGATE™ framework and software, is owned by Lean 6 Sigma Hub or its licensors and is protected by copyright and other laws. These Terms do not transfer any ownership to you. Third-party names and products (such as CI Flow, Stripe and Google) belong to their owners.

If you believe content infringes your rights, contact us at info@lean6sigmahub.com (see also our DMCA page).

8. Acceptable use

You must not:

• break the law or infringe anyone's rights using the Services;
• attempt to access accounts, data or systems you are not authorised to use, or probe, scrape or overload the Services;
• upload malware or harmful, defamatory or unlawful material;
• misrepresent your identity, qualifications or certificates, or alter a certificate;
• use the Services in a way that could damage our reputation or other learners' experience.

9. Third-party services and links

The Services use or link to third-party services (for example Stripe for payments, Google for optional sign-in, CI Flow, and other websites). We do not control them and are not responsible for their content, terms or privacy practices. Using them is at your own risk and subject to their terms.

10. Availability and changes

We aim to keep the Services available but do not promise they will be uninterrupted or error-free. We may update, improve, replace or retire courses, features and content. If a change materially reduces what you paid for, we will work with you on a fair remedy.

11. Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel the service contract with us and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel the contract and obtain a refund for the unused portion.

Nothing in these Terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law or other laws that cannot lawfully be excluded.

12. Disclaimer and limit of liability

Subject to the paragraph above, the Services are provided "as is" and "as available", and we do not guarantee particular results, such as a job, promotion, salary, project outcome or acceptance of your certificate by any employer or body. Course content is educational and general; it is not professional, financial or legal advice.

To the extent the law allows, we are not liable for indirect or consequential loss, loss of profit, data or opportunity, or for events outside our reasonable control. Where the law permits us to limit our liability for a breach of a non-excludable guarantee, our liability is limited, at our choice, to supplying the services again or paying the cost of having them supplied again.

13. Suspension and termination

You can stop using the Services at any time, and ask us to close your account by emailing info@lean6sigmahub.com. We may suspend or end your access if you breach these Terms or the law, or to protect the Services or other users. If we end your access without your breach and without cause, we will refund the unused portion of what you paid. Provisions that by nature should continue (such as intellectual property, liability and governing law) survive termination.

14. Privacy and cookies

How we handle personal information is explained in our Privacy Policy, and how we use cookies and similar technologies in our Cookie Policy.

15. Changes, governing law and contact

We may update these Terms. For material changes we will give notice on the website or by email, aiming for at least 30 days before they take effect. Continuing to use the Services afterwards means you accept the updated Terms.

These Terms are governed by the laws of New South Wales, Australia, and you submit to the non-exclusive jurisdiction of the courts of New South Wales and the Commonwealth of Australia. Questions or complaints: info@lean6sigmahub.com (we aim to reply within 2 business days).