We want you to be happy with what you buy. This policy sets out when you can cancel or get a refund. It does not limit your rights under the Australian Consumer Law.
1. Online courses
Refund window for online courses: 14 days from purchase, provided you have completed no more than 20% of the course and have not sat the final exam.
The free White Belt course has no charge and nothing to refund.
2. Digital downloads and training materials
Products such as flash cards, toolkits, PowerPoint and video materials are delivered instantly. Once downloaded, the products are non-refundable, except as set out under "Your consumer guarantees" below.
3. Your consumer guarantees
Our products and services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a remedy, including a refund, if a product or service has a major failure, is not as described, is not fit for the purpose we stated, or cannot be accessed because of a fault on our side. This applies even if the product has been downloaded.
A change of mind alone is not a consumer-guarantee failure, so it is covered only by the windows above.
4. Cancelling an order
- All purchases are one-off payments. There is no subscription to cancel and we never charge you again automatically.
- If you have paid but not yet received access, tell us and we will either activate it or refund you.
- If you bought the wrong course or purchased twice by mistake, contact us as soon as possible and we will review it (we aim to reply within 2 business days).
5. How to request a refund
- Email info@lean6sigmahub.com from the address used at checkout.
- Include your order number (it starts with "L6S-") and the reason.
- We will confirm whether the refund is approved and why.
Approved refunds go back to the original payment method through Stripe, usually within 5 to 10 business days depending on your bank. Currency conversion or bank fees charged by your bank are not refundable by us.
6. After a refund
When a course is refunded we end the related enrolment. Certificates already issued for a refunded course may be revoked and will then show as invalid on the verification page. Please do not raise a chargeback before contacting us. We can usually resolve the issue faster.
7. Contact
info@lean6sigmahub.com. See also our Terms and Conditions.